ICT maintenance arrangements
Bring routine maintenance and fault support into an agreed plan. We discuss your equipment, priorities, visit requirements and which work is included or quoted separately.
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School ICT support
Keep the focus on your school. We’ll help with the technology.
Practical ICT support for school offices, computer labs and teaching environments. Start with a maintenance arrangement built around your school’s needs.
Enquire about school ICT supportSupport around your school
The everyday systems.
The everyday people.
School technology involves more than a single computer. We look at the equipment, connections and users that need to work together.
Computer & user support
Practical troubleshooting for administrative computers and computer labs, including software issues, user access and everyday equipment problems.
SA-SAMS assistance
Help school administrators troubleshoot SA-SAMS software and its working environment. Tell us the issue and version you use so we can discuss suitable assistance.
School networking & Wi-Fi
Investigate unreliable connections, discuss coverage in offices and teaching spaces, and plan cabling or access points around the school’s requirements.
Servers, shared folders & backups
Discuss file access, server maintenance and backup arrangements. Agree what is backed up, who is responsible and how recovery can be checked.
Administrative & teaching environments
Support the technology used for school administration and teaching preparation, including printers, connected devices and software troubleshooting within the agreed scope.
A clear agreement comes first
Maintenance scope, service availability, remote and on-site arrangements, costs and exclusions are confirmed with your school. Parts, consumables, new installations, subscriptions and major projects should be discussed separately in the quotation.
Prepare for the conversation
Tell us about
your ICT environment.
There’s no need to have a technical specification ready. A clear picture of your school and its priorities is a useful starting point.
- School name and location
- Approximate number of computers and users
- Current SA-SAMS, network and server setup
- Recurring issues or urgent priorities
- Existing backup and support arrangements
- Preferred contact person and visit arrangements
Useful to know
Before we get started.
Can we enquire about a maintenance contract?
Yes. Share your school’s requirements and current equipment. We’ll discuss a suitable maintenance scope, the contract period and service arrangements, then confirm the details in a quotation and agreement.
Is remote or on-site support included?
The appropriate combination depends on the issue, your location and the agreed support scope. Confirm access, scheduling, availability and any associated costs before starting.
Should we send learner information with an enquiry?
No. Describe the technical issue without including learner records, passwords or other confidential information. If further information is necessary, an appropriate way to share it can be agreed during the support discussion.
A practical next step
Let’s talk about your school’s ICT needs.
Tell us what’s working, what isn’t and the support you’d like to put in place.